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SAP Knowledge Base Article - PreviewSymptom
You can not disable the determination option in ticket's involved parties using edit master layout.
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Environment
SAP Cloud for Customer.
Product
SAP Cloud for Customer add-ins 1902 ; SAP Cloud for Customer add-ins 1905
Keywords
Ticket's Involved Parties , Edit Master Layout , Realignment , Exclude , KBA , LOD-CRM-SRP , Service Request Processing , How To
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