SAP Knowledge Base Article - Public

2753793 - SAP Jam: SuccessFactors prehire accounts license

Symptom

Customer is using the the SuccessFactors prehire account feature in SAP Jam

Environment

SAP Jam

Cause

An SAP Jam external licence will be used for earch prehire account in SAP Jam

Resolution

Once the user is onboarded, the user will be converted into an internal user. The user will no longer be use an external licence at that point, and would start to use an internal/Company User licence.

Keywords

prehire Social onboarding in SAP Jam External user license , KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration all versions