SAP Knowledge Base Article - Preview

2754112 - Calls from SAP Contact Center are not alerting in SAP CRM

Symptom

  • After making and outbound call and filling a script in the Communication Desktop (CDT), new inbound calls are not alerting in CRM
  • The call only alerts in CDT
  • This only happens when a script is used


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Environment

  • SAP Contact Center 7.0
  • SAP Contact Center Support Pack 10
  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions

Keywords

Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , Problem

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