SAP Knowledge Base Article - Public

2754466 - Can we customize the absence notification triggered by the Intelligent services?

Symptom

You have configured Intelligent Services for absences, which triggers a notification via the 'Trigger Worker Absence Event()' every time an employee requests a Leave.

However, you have noticed that the text of the notification always follows the same pattern: "Your Employee, [NAME], will be taking Leave of Absence from [START-DATE] to [END-DATE]"

In your scenario you would need that instead of "Leave of Absence", the message displays the Time Type name.

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HXM Suite

Cause

Expected behavior.

Resolution

The message used in this notification is hard-coded, which means that you can't change how the message is created and displayed. If you require this message to be editable, please check KBA 2090228 for instructions how to create an Enhancement Request.

As a workaround, you can create a Business Rule, as illustrated on KBA 2352634 to display a custom notification according to your business needs.

See Also

Implementing and Managing the Employment Lifecycle (from Hiring to Termination);

Intelligent Services | SAP Help Portal

Keywords

customize absence notification, intelligent services, leave of absence, Trigger Worker Absence Event(), customize, absence notification, notification, intelligent services notification , KBA , LOD-SF-EC-TIM-UI , Team Absence Calender/ Workbench/ ESS UI's , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions