SAP Knowledge Base Article - Public

2754466 - Can we customize the absence notification triggered by the Intelligent services?


You have configured Intelligent Services for absences, which triggers a notification via the 'Trigger Worker Absence Event()' every time an employee requests a Leave.

However, you have noticed that the text of the notification always follows the same pattern: "Your Employee, [NAME], will be taking Leave of Absence from [START-DATE] to [END-DATE]"

In your scenario you would need that instead of "Leave of Absence", the message displays the Time Type name.


  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HXM Suite


Expected behavior.


The message used in this notification is hard-coded, which means that you can't change how the message is created and displayed. If you require this message to be editable, please check KBA 2090228 for instructions how to create an Enhancement Request.

As a workaround, you can create a Business Rule, as illustrated on KBA 2352634 to display a custom notification according to your business needs.

See Also

Implementing and Managing the Employment Lifecycle (from Hiring to Termination);

Intelligent Services | SAP Help Portal


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SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions