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2754466 - Can we customize the absence notification triggered by the Intelligent services?


You have configured Intelligent Services for absences, which triggers a notification via the 'Trigger Worker Absence Event()' every time an employee requests a Leave.

However, you have noticed that the text of the notification always follows the same pattern: "Your Employee, [NAME], will be taking Leave of Absence from [START-DATE] to [END-DATE]"

In your scenario you would need that instead of "Leave of Absence", the message displays the Time Type name.



  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HXM Suite


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions


customize absence notification, intelligent services, leave of absence, Trigger Worker Absence Event(), customize, absence notification, notification, intelligent services notification , KBA , LOD-SF-EC-TIM-UI , Team Absence Calender/ Workbench/ ESS UI's , Problem

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