SAP Knowledge Base Article - Public

2754540 - Users Assigned to the Same Business Role See Different Screens


You have two Users assigned to the same Business Role, with same Page Layout assigned but still they see different screens.

Important: this behavior is valid for every screen on the system but we will use the Ticket Quick Creation screen as an example.


SAP Cloud for Customer

Reproducing the Issue

  1. Logged in with User ABC (ABC represents the first User ID), go to the Service work center.
  2. Select the Tickets view and click on New.
  3. You can see some fields, for example: Customer, Subject, Status.
  4. Now, log in with User DEF (DEF represents the second User ID) and go to the Service work center.
  5. Select the Tickets view and click on New.
  6. Notice that the fields you can see now are different, even though both Users are in the same Business Role.


The Business Role has the Partner Development or the Partner Access – Multi-Customer Solution work center assigned.


The views  Partner Development and the Partner Access – Multi-Customer Solution are meant exclusively for Users that will work on the SAP Cloud Applications Studio on the creation of Partner Development Infrastructure and customization.

Because of this, users that have it assigned will have inconsistencies on how they see the UI, as the customization created via SAP Cloud Applications Studio are done in a different layer of the UI. Hence, regular user must not have access to these work center views.

To remove the work center view assignment:

  1. Go to the Administrator work center.
  2. On the General Data view, under Users, select Business Roles.
  3. Open the Business Role 123 (123 represents the Business Role Users ABC and DEF are assigned to).
  4. Go to the Work Center and View Assignment facet.
  6. Save and close.


Inconsistency ; Screens ; PDI ; Partner Development ; Business Users ; Business Roles ; , KBA , AP-RC-UIF-RT , UI Framework Runtime , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions