SAP Knowledge Base Article - Public

2754958 - LMS Legacy Report - Licensing Audit Report


When running the report, the admin may get any of the following errors:

com.plateausystems.elms.util.helper.ElmsFinderException: Exception occured while trying to run report:

Caused by: com.plateau.common.reportservice.impl.ReportEngineException: Could not get a report handle for the provided report design XML

Caused by: The design file <stream> has error and can not be run.

Caused by: Error.DesignFileException.SYNTAX_ERROR - 1 errors found!
1.) ( line = 3, tag = report-definition) (code = Error.XMLParserException.UNKNOWN_TAG, message : Line Number:3 Error Code:Error.XMLParserException.UNKNOWN_TAG Message:The XML file contains an unsupported element. )


SAP SuccessFactors Learning


Successfactors has changed the metrics used in license agreements.

The legacy reports called Licensing Audit no longer accurately reports on the metrics that align with our contracts, and is no longer needed in the cloud model. Therefore customers are no longer required to manually submit reports to finance; Successfactors can acquire this data.

However as a measure to provide transparency to users on their usage data, a new report was made available in the system in 2017 called “LMS Usage Metrics”.

The old report is no longer required and will be removed from the system.

SAP Global License Audit & Compliance – Cloud HXM User and Usage Definitions

See Also

2512146 - LMS Usage Metrics Report (b1708 - LRN-18120)


Licensing Audit Report, Licensing, legacy report, Usage Metrics, SYNTAX_ERROR - 1 errors found, The design file <stream> has error and can not be run., Could not get a report handle for the provided report design XML , KBA , LOD-SF-LMS-REP , Reporting Data , How To


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