Symptom
- You are configuring automatic incident for alert templates in SOLMAN_SETUP => System Monitoring => Template Maintenance
- During the creation of incident variants you get a 500 error and an ST22 dump:
Category ABAP Programming Error
Runtime Errors RAISE_EXCEPTION
ABAP Program CL_AI_CRM_IM_CATE_HELP========CP
Application Component SV-SMG-SUP
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
500, timeout, NON_EXISTENCE_ASPECT, CL_AI_CRM_IM_CATE_HELP , KBA , SV-SMG-SUP , Service Desk / Incident Management , CRM-IC-EMS-CAT , Categories , SV-SMG-MON-ALR-CFG , Alert / Metric Configuration , Problem
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