SAP Knowledge Base Article - Preview

2755763 - '500 Internal Server Error' when activating automatic incident creation in Solman_Setup System Monitoring

Symptom

  • You are configuring automatic incident for alert templates in SOLMAN_SETUP => System Monitoring => Template Maintenance
  • During the creation of incident variants you get a 500 error and an ST22 dump:

check_replication.png

check_500.png

check_DUMP.png

Category                      ABAP Programming Error

Runtime Errors             RAISE_EXCEPTION

ABAP Program              CL_AI_CRM_IM_CATE_HELP========CP

Application Component  SV-SMG-SUP


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

500, timeout, NON_EXISTENCE_ASPECT, CL_AI_CRM_IM_CATE_HELP , KBA , SV-SMG-SUP , Service Desk / Incident Management , CRM-IC-EMS-CAT , Categories , SV-SMG-MON-ALR-CFG , Alert / Metric Configuration , Problem

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