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2756299 - While creating or updating cases, get message "Connections are currently closed" or "access data is not maintained" - SAP ONE Support Launchpad / SAP for Me


  • While creating a support case, system displays a Connections warning 
  • Does secure area need to be maintained to log a support case?
  • Report an Incident application displays errors
  • Cannot create support ticket due to connection or access data missing
  • Missing Access Data for system
  • Error regarding Access Data not being maintained
  • Error indicating connections are currently closed
  • Remote Connections preventing cases from being created
  • Seeing the following message during case creation: Connections are currently closed or system access data has not been maintained for your selected system. To speed up incident processing, please correctly maintain your remote connections for your selected system. Please also provide correct user roles, which are identical to where the reported error occurred.

    Connections closed warning 2022.png

  • Seeing the following when updating an existing case: The system connection is closed. Access data is not maintained.

    Access Data missing 2022.png




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