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SAP Knowledge Base Article - PreviewSymptom
- You are running the SAP Contact Center Online Monitoring and found answers in the Default Callback sccript such as:
- 01 - Successful (the callback request is reported as handled)
- 02 - Busy (redial occurs according to the callback settings)
- 03 - No answer (redial occurs according to the callback settings)
- 04 - Voicemail (redial occurs according to the callback settings)
- 99 - Other reason (redial occurs according to the callback settings)...
- There are also other results such as:
- NO_ANSWER
- SUCCESSFUL
- VOICEMAIL...
- What do they mean?
Read more...
Environment
SAP Contact Center 7.0
Product
SAP Business Communications Management 6.0 ; SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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