SAP Knowledge Base Article - Public

2756481 - PayPal Payments Not Working


  • When customers integrated with PayPal (PayFlowPro) users are receiving the following error when trying to pay for course registration:
    •  Credit Card Authorization Failed
       Error Code: 23 
       Error Message: Invalid account number 
  • Additionally testcard # provided by paypal succeed


 SAP SuccessFactors Learning Management System (LMS)


As long as it is verified that test card payments succeed then the issue is the backend Operations setting which is set at DB pool level not tenant level may have been changed: is set to


Customer success case to be opened to have Operations/DB team to update the to use instead of

See Also

LRN-51465 & COSD-32801,


 SAP Sf Learning LMS paypal pay pal payflow pro error code 23 invalid account number , KBA , LOD-SF-LMS-COM , Commerce , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-INT , Integrations with BizX , Problem


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