SAP Knowledge Base Article - Public

2756590 - Timeout Dump is Triggered in The Price List UI


When you edit a Price List, eg. update a field value and save the changes, the screen loads for a few minutes before then trigggers a dump.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Products work center.
  2. Go to the Price List view.
  3. Open the Price List ABC (ABC represents the Price List ID).
  4. Make a change to the UI such as changing the value in the Valid to Date field.
  5. Save the changes.
  6. Page loads for a few minutes before finally dumping.


Once of the possible causes of this time out dump is that the customer has exceeded the limit of records in a Price List. The current threshold for Price Lists is 100000 records. Anything over this will result in a dump.


Although our development colleagues are working towards improving this performance in a future upgrade, there is no set date for when this will be released.

As a work around, it is reccomended to split the price lists using different price list types like customer specific price lists, base price lists, base price list by product category, etc.


KBA , LOD-CRM-PRC , C4C Pricing , Problem


SAP Cloud for Customer add-ins 1902 ; SAP Cloud for Customer add-ins 1905