SAP Knowledge Base Article - Public

2756935 - Error when opening Document Center in the Onboarding Module - Onboarding 1.0


  • Document Center displays a blank screen when accessed;
  • Or the following message error appears when accessing the Document Center:
    • An error has occurred.
      Please return to the home page to continue accessing your account. If the error still appears, close the browser and re-start Onboarding. Error Time Stamp: [XXXXXXX].


 SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Go to the Onboarding 1.0 Dashboard
  2. Navigate to Document Center
  3. Document Center will display a blank screen or the message error "An error has occurred".


Document Center Feature needs to be activated again after the Onboarding 1.0 account Refresh.


For Implementation Partner(s) and Consultant(s):

  1. Go to the Super Admin (Onboarding 1.0 Back-End)
  2. Navigate to Features
  3. Locate the "ONB_DocumentCenter" feature
  4. Deactivate the feature
  5. Activate the feature again
  6. Verify if, in the Instance, the Document Center will be displayed as expected.

For Live Customers:

If you are not engaged with an SAP Certified Partner or SAP Professional Services, kindly reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via SAP Expert Chat or Support case. In addition, follow the template when creating an case and provide the needed information below:

  1. BizX Company ID
    • [Insert affected instance]
  1. Permission to Deactivate and Activate the "ONB_DocumentCenter" feature in Super Admin.
    • [Insert approval]
  1. Username for Support Access
    • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.


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SAP SuccessFactors Onboarding all versions