SAP Knowledge Base Article - Preview

2757252 - On Converting Unassociate Email Into New Ticket, the Status of New Ticket is In Process

Symptom

New Ticket created from unassociate email have incorrect status.


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Environment

SAP Cloud for Customer.

Product

SAP Cloud for Customer add-ins 1902

Keywords

Unassociate Email , Convert to New Ticket , Ticket status as In Process , KBA , LOD-CRM-SC-EML , Email , LOD-CRM-SRP , Service Request Processing , Problem

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