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SAP Knowledge Base Article - PreviewSymptom
When service tickets are imported using data workbench, in the UI you can see that those tickets do not have any milestones defined.
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Environment
SAP Hybris Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Completion Due, Next Response Due, Service, SLA , KBA , LOD-LE-CSM-SVL , Service Level Objective , LOD-CRM-SRP , Service Request Processing , LOD-CRM-INT-DWB , Data Workbench , LOD-LE-SEE , Service Entitlements , Problem
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