SAP Knowledge Base Article - Preview

2757630 - Cloud tenant is missing / Cannot create support case due to missing system - SAP ONE Support Launchpad / SAP for Me


  • Cloud tenant is missing when creating a support case
  • Cloud tenants are missing
  • Where are my company's cloud tenants?
  • Cannot find cloud tenant when creating a support case
  • Not all cloud tenants are available in the systems list
  • Why are my cloud tenants not available when creating support cases?
  • How to contact SAP to report a missing cloud tenant when creating a support ticket
  • Cannot see a cloud system



  • SAP for Me
  • SAP ONE Support Launchpad 
  • Applies to: All Cloud Products


CPI, SCP, SAP Cloud Platform, cloud installation, host, company ID, system ID, companyID, systemID, environment , KBA , XX-SER-SAPSMP-TEN , Sytem Data Cloud Tenants , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-FORME , SAP for Me , Problem

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