SAP Knowledge Base Article - Preview

2757693 - Incorrect CNAME is displayed for child site


When loading the Web SDK (gigya.js library) the first API key used in a browser sets the CNAME for all further interactions with SAP Customer Data Cloud.  When other sites in the SSO group load the CDC library or perform a social login, the cached CNAME appears instead of their own.



  • SAP Customer Data Cloud
  • Single Sign-On (SSO)
  • Web SDK


SAP Customer Data Cloud all versions


group API domain, custom API domain, SSO , KBA , CEC-PRO-RAS , RaaS (Screen-Sets, Site Policies, Schema) , Problem

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