2757960 - [SSO] Login Failures Error Log feature

• What is the Login Failures Error Log feature?
• How to grant access to the tool?
• How to use the tool?
• Is there a limitation on the tool?

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SAP SuccessFactors HCM Suite

In the Login Failures Error Log you can access the SSO Error Logs which Support/Partners can see in Provisioning and use to troubleshoot SSO issues. This facilitates troubleshooting and possible resolution without having to engage Support.

Access can be achieved by granting the required permission to the users:

1. Go to Manage Permission Roles;
2. Open the role that is assigned to the user;
3. Click on Permission;
4. In Manage Security grant Manage SAML SSO Settings permission

Once you have the permission, you can access the tool. There, you can filter for date and the User affected, but only the date is required to do a search.

After the SSO Error is identified in the feature, you may refer to KBA 2317944 - [SSO] SAML 2.0 Provisioning Guide - Troubleshooting Tips and Tricks - Common Errors and Resolutions which details almost all errors/resolutions.

Note: the error logs shown are based on SSO Logs from Provisioning that have a limitation of max records.

2317944 - [SSO] SAML 2.0 Provisioning Guide - Troubleshooting Tips and Tricks - Common Errors and Resolutions

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