Symptom
Unable to click on document in output history since its greyed out.
Environment
SAP Business ByDesign
Reproducing the Issue
-
Login to BYD system.
- Open any transactional document eg:Purchase Order.
- Go to Output history tab.
- Output history document is greyed out.
Cause
Possible cause could be for the particular document when the output was triggered there was error in the document.
User might have not corrected the error and then made the document "Set to Successful".
Hence the document became greyed out.
Resolution
This is a standard behaviour. End user should be informed that whenever there is an error correct the same and then retrigger the output. We should not choose "Set to Successful" before correcting the error
Keywords
Output,Greyed Out,Output history , KBA , AP-RC-OUT , Output Management , Problem
Product
SAP Business ByDesign all versions