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SAP Knowledge Base Article - PreviewSymptom
You are working with e-mail channels on Cloud for Customer but has noticed that when an e-mail is sent from the Overview facet of a Ticket, the newly created interaction is not shown on the Interactions Pane.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
e-mail ; interactions ; refresh ; reply ; compose new e-mail ; , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To
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