SAP Knowledge Base Article - Public

2759141 - Attachments From Ticket Are Copied in Follow-Up Sales Quote


Attachments are copied over to follow-up sales documents.


SAP Cloud for Customer

Reproducing the Issue

As example, we are using the view Tickets.

  1. Go to the Service work centre.
  2. Go to the Tickets view.
  3. Click New.
  4. Maintain all mandatory details and click Save and Open.
  5. Go to the Attachments facet.
  6. Click Add button and add an attachment XYZ (where XYZrepresent the attachment name).
  7. Click Save.
  8. Click Follow Up -> Create Sales Quote.
  9. Click Save and open.
  10. Go to the Attachment facet.

You can see the attachment XYZ is shown here.


Follow Up quotes from objects such as ticket will have the attachment carried over.


If you do not need it, please remove it manually.


Sales Quote, Order, Copy, follow-up, attachment, ticket , KBA , LOD-CRM-SRP , Service Request Processing , LOD-LE-CQP , Customer Quote Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions