Symptom
There are Calibration Sessions that cannot be finalized as the Session Facilitator has been made inactive in the system.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Calibration
Resolution
- It is best practice to include at least one Co-Facilitator when creating a Calibration Session.
- This means that if a Facilitator has to be made inactive, then there is another user in the system with permission to finalize or edit the sessions.
Workaround 1:
- Go to Manage Calibration Settings > Global Settings tab:
- Enter a user(s) in the "Choose a user to replace a calibration session's only facilitator who has been inactive:" field.
For further information on this setting, please refer to the following KBA: 2992200 - Purge and Replace a Calibration Session’s Only Facilitator who has Been Inactive
Workaround 2:
- Set the inactive session facilitator to active again in the system.
- Proxy as the facilitator and finalize the Calibration Session.
- Set the facilitator to inactive again.
Workaround 3:
- Set the inactive session facilitator to active again in the system.
- Proxy as the facilitator and de-activate the session.
- In the de-activated state, add an active user as co-facilitator of the session.
- The new co-facilitator can now finalize the session.
- Set the original facilitator to inactive once again.
Workaround 4:
- Go to Manage Calibration Settings
- Under the Permissions tab, grant the "Finalize" permission to another Calibration role e.g. Owner
- Save changes
Now the session owner should be able to finalize the session.
Notes:
- Changes made under "Manage Calibration Settings" apply to ALL sessions, therefore, remove the permissions once you have performed this action.
- The Finalize permission needs both the Read and the Write permissions. So, when you enable the Finalize permission for a role, both the Read and the Write permissions are automatically enabled.
See Also
Keywords
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