SAP Knowledge Base Article - Public

2760416 - Status e-mails not sending to Job Req Operators when using Employee Referral - Recruiting Management

Symptom

Status trigger mails configured in Forwarded Status for Job Req Operator is not triggering when using Employee Referral

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to Careers> select any job > Refer Friend to Job
  2. Once candidate is referred, candidate lands to Forwarded Status
  3. There is a status mail configured for Operator in Forwarded Status.
  4. System is not triggering e-mail to Recruiter when candidate reaches to Forwarded status.

Cause

Working as designed; operator status emails are not sent for Employee Referral candidates in Forwarded status.

Resolution

• This behavior is working as designed.

• For potential product enhancement and future updates, follow RCM-47249.

Keywords

 Employee Referral, Status Mail , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Product Enhancement

Product

SAP SuccessFactors Recruiting all versions