Symptom
Status trigger mails configured in Forwarded Status for Job Req Operator is not triggering when using Employee Referral
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Navigate to Careers> select any job > Refer Friend to Job
- Once candidate is referred, candidate lands to Forwarded Status
- There is a status mail configured for Operator in Forwarded Status.
- System is not triggering e-mail to Recruiter when candidate reaches to Forwarded status.
Cause
Working as designed; operator status emails are not sent for Employee Referral candidates in Forwarded status.
Resolution
• This behavior is working as designed.
• For potential product enhancement and future updates, follow RCM-47249.
Keywords
Employee Referral, Status Mail , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Product Enhancement
Product
SAP SuccessFactors Recruiting all versions
SAP Knowledge Base Article - Public