2760505 - How to Generate Network trace and Console Logs in Chrome, IE and Firefox - SAP SuccessFactors

• Need to capture network trace for SAP SuccessFactors issues. 

• Network trace log is required while reporting most SAP SuccessFactors issues, especially performance related ones. 

When working on SuccessFactors incidents, Support may sometimes ask you to collect a network trace from browser, more formally known as an HAR capture. HTTP Archives (HARs) record the requests and responses that your browser makes with the SuccessFactors Application.

In general, the process is to:

• Start the capture
• Reproduce the behavior
• End and save the capture
• Save the console logging.

Google Chrome

1. In Chrome, go to the page within SuccessFactors where you are experiencing trouble.
2. At the top-right of your browser window, click the Chrome menu (⋮).
3. Select More Tools > Developer Tools. The Developer Tools window opens as a docked panel at the side or bottom of Chrome.
   
4. Click the Network tab.
5. Select Preserve log.
6. You will see a red circle at the top left of the Network tab. This means the capture has started. If the circle is black, click the black circle to start recording activity in your browser.
   
7. Refresh the page and reproduce the problem while the capture is running.
8. After you successfully reproduce the issue, right click on any row of the activity pane in the Network, and click Save as HAR with Content.
   
9. Save the HAR file.
10. For collecting the console logs, select the Console tab.
11. Right-click anywhere in the console and select "Save as...".
    
12. Save the file in your system.
13. Share both files with support.

Internet Explorer 11 (IE 11)

1. In Internet Explorer, go to the page within SuccessFactors where you are experiencing trouble.
2. Click the gear icon in the top right.
3. Select F12 Developer Tools.
   
4. Click the Network tab
5. The green play button (Start Profiling Session), should be selected by default. This means the capture function is running.
   
6. Refresh the the page and reproduce the problem while the capture function is running.
7. Once you have reproduced the issue, click the Export as HAR icon. The icon looks like a floppy disk.
   
8. For collecting the console logs, select the Console tab.
9. Right-click any row and select Copy all.
   
10. Paste the content in a text file and save it.
11. Share both files with support.

Mozilla Firefox

1. In Firefox, go to the page within SuccessFactors where you are experiencing trouble.
2. Click the Firefox menu (Three horizontal parallel lines) at the top-right of your browser window.
3. Select Web Developer > Network.
4. The Developer Tools window opens as a docked panel at the side or bottom of Firefox.
   
5. Click the Network tab.
6. Select Persist logs.
7. After you successfully reproduce the issue, right-click any row and select Save all as HAR.
   
8. Firefox typically takes a few seconds to prepare the download. A slight delay on this step is normal.
9. For collecting the console logs, select the Console tab.
10. Right-click any row and select Select all.
    
11. Paste the content in a text file and save it.
12. Share both files with support.

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