SAP Knowledge Base Article - Public

2760564 - Custom Fields Missing or Error: Failed To Send - Reimbursement Benefit (Android/iOS)

Symptom

Custom fields not appearing in mobile app while claiming reimbursement benefit(Android/iOS).

and/or

Error Submiting or Approving a Reimbursement on Android/iOS: Failed To Send

Environment

  • SuccessFactors Employee Central - Global Benefits

Resolution

  • Custom fields are not currently supported for Mobile App.
  • No fields except Claim Date, Claim Amount, Notes and Attachment are displayed in Mobile App under Benefit section.
  • Only Claims are currently supported in the Mobile application.
  • Custom fields can be accessed via mobile browser however.

See Also

 Benefit Claim for Android

Keywords

Custom field in mobile benefit, Benefit mobile, Fields, in, mobile, application, iOS, Android, claim, reimbursement, Failed, To, Send , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions