Symptom
- Logon to Central Management Server system fails from BI Platform Support Tool 2.x and gives error "The connection to name server port 6400 was successful however the connection to request port failed"
- It was confirmed that there is no firewall blocking the port and request port and the host is resolvable
- Tracing the BI Platform Support Tool revealed the following exception:
com.crystaldecisions.sdk.occa.security.internal.LogonService||ensureServiceStub(): failed to obtain logon service for CMSHOST.DOMAIN.COM com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$CommunicationError: Communication error occurred when trying to connect to server BO4PRD01.GENE.COM (FWM 01009)
cause:com.crystaldecisions.thirdparty.org.omg.CORBA.NO_RESOURCES: Unable to create client minor code: 0x0 completed: No detail:Communication error occurred when trying to connect to server BO4PRD01.GENE.COM (FWM 01009) Unable to create client at com.crystaldecisions.enterprise.ocaframework.RawAPSDirectory.find(RawAPSDirectory.java:256) at com.crystaldecisions.enterprise.ocaframework.APSServerHandler.buildAPSClusterInfo(APSServerHandler.java:581) at com.crystaldecisions.enterprise.ocaframework.APSServerHandler.buildServerInfo(APSServerHandler.java:192) at com.crystaldecisions.enterprise.ocaframework.ServerController.redirectServer(ServerController.java:534) at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.redirectServer(ServiceMgr.java:978) at com.crystaldecisions.enterprise.ocaframework.ManagedSessions.get(ManagedSessions.java:258) at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getManagedService_aroundBody4(ServiceMgr.java:539) at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getManagedService(ServiceMgr.java:1) at com.crystaldecisions.sdk.occa.security.internal.LogonService.ensureServiceStub(LogonService.java:645) at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:828) at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:805) at com.crystaldecisions.sdk.occa.security.internal.LogonService.userLogon(LogonService.java:510) at com.crystaldecisions.sdk.occa.security.internal.SecurityMgr.userLogon(SecurityMgr.java:174)
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Environment
- SAP BusinessObjects BI platform support tool 2.x
- SAP BusinessObjects BI platform 4.x
Product
SAP BusinessObjects BI support tool all versions
Keywords
BIPST, SSL, CorbaSSL, secure, socket, layer, failure, communication, error, logged, logon, login , KBA , BI-BIP-ST , Support Tool , Problem
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