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SAP Knowledge Base Article - PreviewSymptom
- Your Business Unit would like to create a custom tool to monitor active queues and agents in the contact center
- The Online Monitoring tool in SAP Contact Center (CCtr) is not enough to fulfill the needs
- You would like to know if there is any Online Monitoring "Data Dictionary/Table and Structure" documentation which can be used to create the 3rd party application
Read more...
Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, Monitoring, Data, custom , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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