2761078 - Failed to Verify Account when trying to enable custom IdP in SAP Analytics Cloud (SAC) *** Collective KBA ***

• Failed to Verify Account when trying to enable custom IdP in SAP Analytics Cloud (SAC) 
• Possible error:
• Message "We have encountered an error during the account verification setup" pops up
  
• Message "We were not able to verify your account. Check your login credential and try again" pops up
  
• A red border appears around Login Credential box

• SAP Analytics Cloud, Enterprise Edition

1. Login to SAC.
2. Configure Custom SAML IdP as per SAP Analytics Cloud guide: https://help.sap.com/doc/00f68c2e08b941f081002fd3691d86a7/release/en-US/3651184dad944aa2b361ad029a7a8cae.html
3. Perform Step 4, Enter Login Credential and then click Verify Account button.

There are multiple reason for the failure of verifing account:

• Incorrect IdP meatadata uploaded (See SAP KBA 2692774 & 2833096 & 3461594)
  => In this case, you may notice message "uploadIdPMetadata failed with 500 status" in Chrome Console log.
• Your validation attempt may have used in the same browser session where some user has already been authenticated in SAC.

• Ensure that the IdP metadata is uploaded in correct format according to SAP KBA 2692774 & 2833096 & 3461594
  => If you still don't know where is incorrect with your IdP metadata, please create one incident to component LOD-ANA-AUT.
• Ensure that the Verify Account step should be done in a completely new browsing session by copying the URL provided in the Verify Your Account dialog.
• We recommend using Incognito mode (Google Chrome) or InPrivate mode (Microsoft Edge) as this serves as a new browsing session where you should be redirected to IdP logon page to enter credential.
• Please always make sure an existing Incognito window is not already open and that the User has not already authenticated in SAC using a different logon token, as this may cause the Verify Account step to be successful even if SAML is not configured correctly.

• How to find User Assistance for SAP Analytics Cloud?
• Ask a question on the SAP Community!
• 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)
• 2411608 - SAP Analytics Cloud SAML authentication configuration *** Collective KBA ***
• SAP Analytics Cloud > Learning > Guided Playlists
• SAP Analytics Cloud > Learning > Guided Playlists > Getting Support

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