SAP Knowledge Base Article - Public

2761078 - Failed to Verify Account when trying to enable custom IdP in SAP Analytics Cloud (SAC) *** Collective KBA ***


  • Failed to Verify Account when trying to enable custom IdP in SAP Analytics Cloud (SAC) 
  • Possible error:
    • Message "We have encountered an error during the account verification setup" pops up
    • Message "We were not able to verify your account. Check your login credential and try again" pops up
    • A red border appears around Login Credential box


  • SAP Analytics Cloud, Enterprise Edition

Reproducing the Issue

  1. Login to SAC.
  2. Configure Custom SAML IdP as per SAP Analytics Cloud guide:
  3. Perform Step 4, Enter Login Credential and then click Verify Account button.


There are multiple reason for the failure of verifing account:

  • Incorrect IdP meatadata uploaded (See SAP KBA 2692774 & 2833096 & 3461594)
    => In this case, you may notice message "uploadIdPMetadata failed with 500 status" in Chrome Console log.
  • Your validation attempt may have used in the same browser session where some user has already been authenticated in SAC.


  • Ensure that the IdP metadata is uploaded in correct format according to SAP KBA 2692774 2833096 & 3461594
    => If you still don't know where is incorrect with your IdP metadata, please create one incident to component LOD-ANA-AUT.
  • Ensure that the Verify Account step should be done in a completely new browsing session by copying the URL provided in the Verify Your Account dialog.
    • We recommend using Incognito mode (Google Chrome) or InPrivate mode (Microsoft Edge) as this serves as a new browsing session where you should be redirected to IdP logon page to enter credential.
    • Please always make sure an existing Incognito window is not already open and that the User has not already authenticated in SAC using a different logon token, as this may cause the Verify Account step to be successful even if SAML is not configured correctly.

See Also

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SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, SAML, SSO, IdP, Verify, Account, enable, Authentication, AUT, uploadIdPMetadata , metadata , KBA , LOD-ANA-AUT , SAC Authentication / Login , Problem


SAP Analytics Cloud 1.0