2761524 - Dump Occurs when Releasing Customer Invoice

When you open your invoice document and click on the Release button, the dump occurs.

SAP Business By Design

1. Go to the Customer Invoicing work center.
2. Select the Invoice Documents view.
3. Search for the invoice ABC (ABC represents the Invoice Document ID), which is Not Released status.
4. Click on the Edit button and View All.
5. Click on Release Button.

The dump happens.

The dump occurred because Due Date field is not maintained in Invoice ABC.

It will be necessary to do a dummy change:

1. Go to the Customer Invoicing work center.
2. Select the Invoice Documents view.
3. Search for the invoice ABC (ABC represents the Invoice Document ID).
4. Click on the Edit button and then View All.
5. Navigate to the General tab.
6. Change the Invoice Date to a different Date and press Enter.
7. Now change the Invoice Date to the original Date and press Enter.

The Due Date is now maintained correctly according to the Invoice Date and the maintained Payment Term. 

Note: If the Invoice has a Legal approval process and the Legal Approval status of the document is displayed as In Approval or Approved, the Due Date field will be grayed out.

In this case if the Due Date field is displayed empty and grayed out, the dump error will occur during the release of the document, however the dummy change mentioned above will not be successful. In this case it is required to open a case with SAP Support as a backend correction will be needed in order to maintain the Due Date for the Invoice through a backend correction. 

While creating the case with the SAP Support team ensure that the permission for the backend correction is provided along with the desired date to be maintained in the Invoice. Please note that the Due Date must not be before the invoice date of the Invoice.

Dump; Invoice Dump; Due Date; Customer Invoicing; Invoice Document; Triggering application component: AP-CI , KBA , SRD-CRM-INV , Customer Invoicing , How To