SAP Knowledge Base Article - Public

2761686 - You do not have a template created for the selected language and form template combination, this is the recommended XYZ‎ locale template

Symptom

  • Upon saving e-mail notification template via Admin Center > E-Mail Notification Template Settings, the template is being deselected.
  • The e-mail notification is not being sent to the user's locale specific language

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Admin Center > E-mail Notification Template Settings
  2. Select a template (e.g. Continuous Feedback Received Notification)
  3. Enable it by clicking the checkbox
  4. Once you hit Save Changes, after the page refreshed the template is being deselected

Cause

The e-mail template is not configured in the desired language.

Resolution

2019-02-28_0-13-37.png

Click on the affected e-mail template and you will notice a warning message: You do not have a template created for the selected language and form template combination, this is the recommended XYZ‎ locale template. The e-mail can't be sent out without the e-mail template is configured in the user's locale.

Please save the template under specific locale to remove this warning message and check the e-mail notification again.

Keywords

E-mail notification, deselected, e-mail, email, notification, not saving, unable, not saved, cannot, can not, you do not have a template created for the selected language and form template combination, locale, language, locale template , KBA , LOD-SF-PLT-NOT , Email Notifications , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-MTR-EML , Emails and Notifications , LOD-SF-CPM-EML , Emails and Notifications , LOD-SF-GM-EML , Emails, Notifications & Alerts , LOD-SF-PM-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors HCM all versions