2761707 - Error code: 210 Unable to initiate background check. Reason: User is locked - RCM

Received error "Error code: 210 Unable to initiate background check. Reason: User is locked" when initiating background check.

SAP SuccessFactors Recruiting

1. Go to a candidate that needs to have background check
2. Click on Initiate Background Check
3. The error will appear

Error occurs because of 2 possible reasons:

• The FADV account password is locked because of 3 unsuccessful logins
• The FADV password got updated but not updated under the API Credentials of FADV Background Check Settings

• If the reason is because of 3 unsuccessful logins, please contact FADV to have the account unlocked
• If the reasons is because of the the password not updated in API Credentials, then follow these steps

1. Go to Admin Center > First Advantage Background Check Settings
2. Go to API Credentials
3. Under the Password field, enter the updated password
4. Click Save

SF, Success Factors, RCM, FADV, back ground , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem