SAP Knowledge Base Article - Public

2762749 - Candidate does not receive emails - Recruiting Management

Symptom

When sending an email that has an attachment of more than 20mb, candidate does not receive said email

Environment

SuccessFactors - Recruiting Management

Cause

Email servers has a max limit of 20mb, this includes the attachments and email interface, hence the reason why emails are not sent to the candidate

Resolution

Keep emails under 15mb so that emails will be sent without fail

Keywords

email, sending failure, not receiving emails , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions