SAP Knowledge Base Article - Public

2762877 - Learning PersonIDs Connector Troubleshooting Steps

Symptom

  • What are the steps to troubleshoot the Learning PersonIDs Connector?
  • The Person IDs connector is used to consume PERSON_GUID and PERSON_ID_EXTERNAL from BizX.
  • This KB article will help end-users in setting up the connector.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning (LMS)

Resolution

Permission Setup:

  1. Login to LMS Admin Page and add the workflow to the Role the admin is associated with. (In this case user PLATEAU is associated with ALL role.)
  • System Admin > Security > Role Management > Search for ALL
  • Click the Edit icon to edit the Roles:

1.png

  1. Go to the Workflows tab:

2.png

  1. Add workflows by selecting from add one or more from list:

3.png

  1. Following two workflows are added to role ALL:
  • Edit Person IDs Connector
  • View Person IDs Connector

Configuring FTP Setup

  1. Configure sFTP location
  • System Admin > Configuration > System Configuration > CONNECTORS 
  • Click Edit Icon to edit the configuration
  • Update the ftp configuration details as below:

4.png

  1. Test the FTP connection setting:

System Admin > Connectors > Person IDs Connector > Test FTP connection:

5.png

Schedule Person IDs connector

Schedule the person ID connector as below:

6.png

Sample Input File:

USERID,PERSON_GUID,PERSON_ID_EXTERNAL 
PATRRDEVENING,,;
PETEHMANION,435c1ac9-25ee-40f2-8f5e-xyz8edf16259,;
PATRRDEVENING-2,435c1ac9-25ee-40f2-8f5e-abc8edf16259,PATRRDEVENING-2;
JONAHBEATON,435c1ac9-25ee-40f2-8f5e-6798edf16259,JONAHBEATON-MOD;
ROBYPBANKS,26d9e6ef-d3fa-4a9e-b872-5899391f4130,ROBYPBANKS-MOD;
admin,26d9e6ef-d3fa-4a9e-b872-5899391f41350,admin;

Job Ran and completed:

7.png

Monitoring the Job:

Connector execution Result:

8.png

Connector Logs Details:

9.png

Execution Report:

10.png

Connector Archive Files:

11.png

Keywords

Sf, successfactors, bizx, integrated, person, Learning, lms, PersonIDs, Connector, PersonId, id, guid, external, success, factors, plt, platform, foundation , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning all versions