Symptom
Customer trying to close E-Verify case for the candidate as incorrect data, but not able to close as Resolve Case button is greyed out
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding - 1.0
Reproducing the Issue
- Click on E-Verify activity
- Try to resolve case
- Resolve button is greyed out
Resolution
This can be solved by clicking the View at Glance from the E-Verify activity
- Go to the E-Verify activity and click View at Glance (screen shot from the demo instance as below)
- Page opens - Click resolve case > VE-erify Page opens with submit resolve button
- Select the reason and submit resolve case (screen shot from the demo instance as below)
Keywords
Submit Resolve Button, E-Verify, E-Verify incorrect data, Not able to close E-Verify , KBA , LOD-SF-OBD-EVF , e-Verify , Problem
Product
SAP SuccessFactors Onboarding 1811