2763005 - E-Verify Resolve Case button is grayed out, Not able to close E-Verify as incorrect data - Onboarding 1.0

Customer trying to close E-Verify case for the candidate as incorrect data, but not able to close as Resolve Case button is greyed out

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors Onboarding - 1.0

Submit Resolve Button, E-Verify, E-Verify incorrect data, Not able to close E-Verify , KBA , LOD-SF-OBD-EVF , e-Verify , Problem