SAP Knowledge Base Article - Public

2763073 - Not Able to Terminate The Existing Tenant From Partner Tenant

Symptom

You are receiving an error "Terminating customer systems is not supported in partner systems"

Environment

  • SAP Business ByDesign
  • SAP Cloud for Customer

Reproducing the Issue

  1. Login to Partner tenant.
  2. Go to Service Control Center Work center.
  3. Go to Systems View.
  4. Select the tenant that needs to be terminated.
  5. Select Request termination.
  6. Error appears.

Cause

The test tenant cannot be terminated by login into Partner tenant.

Resolution

  1. Login to any other live Test/Production tenant.
  2. Go to Service Control Center Work center.
  3. Go to Systems View.
  4. Select the tenant that needs to be terminated.
  5. Select Request termination.

Note: If you have only one test tenant and no production tenant then the termination has to done by login into test tenant and scheduling the termination. Though we can view all the tenants under Service Control Center, it's two independent contract and cannot be mixed. You cannot login into the Partner tenant and terminate the test tenant.

See Also

2727628 - Test Tenant Request with Time Overlap

Keywords

Test tenant termination, terminate tenant, Partner tenant, Terminating customer systems is not supported in partner systems , KBA , terminating customer systems is not supp , SRD-CC-CI-CCS , ByD Service Control Center , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions