SAP Knowledge Base Article - Public

2763433 - Internal to External Candidate Deconversion Failing - Recruiting Management

Symptom

Deconversion job in provisioning to turn an internal employee to an external candidate is failing.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

  1. Make the user inactive in the system
  2. In Provisioning, execute the Internal To External Candidate Profile Conversion job in Manage Schedule Jobs
  3. If the job fail, the Job Owner will not receive an email notification informing the job was completed.

Cause

The main reason for the job fail is when you don't have Internal To External Candidate Profile Conversion Success Notification enabled within E-Mail Notification Templates.

Resolution

You must enabled this settings, otherwise the notification will fail.

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  1. In Admin Center -> E-Mail Notification Templates
  2. Search for Internal To External Candidate Profile Conversion job in Manage Schedule Jobs notification and enabled it
  3. Save and run the job again

See Also

2081617 - Employee to Candidate Deconversion - Recruiting Management

Keywords

Internal To External Candidate Profile Conversion, Internal To External Candidate Profile Conversion Success Notification , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions