SAP Knowledge Base Article - Public

2764266 - How to get Network Trace and Console Logs


In case of random exceptions, SAP support might request for console and network traces from chrome browser for further analysis.

Reproducing the Issue

The detailed steps to capture console and network logs are explained below:

Steps to take traces:

  • Logon to system using Chrome browser.
  • Click on Settings -> More Tools-> Developer Tools.


  • Using Keyboard, click on Fn + F12.
  • Developer tools get lauched.
  • Dock to seperate window.
  • Navigate to Console.
  • Clear off old logs.
  • Click on Network tab.

Network Trace:

  • Navigate to screens and perform normal Business activties.
  • Once dump is noticed, Navigate back to network trace.
  • Click on any JSON request and right click.
  • Click on Select all as HAR with content.


Console Logs:

  • Navigate to console tab.
  • Right click and select Save as.
  • Save file with .log extension.



KBA , get console.log from sap kba , netowrk trace , console logs , AP-RC-UIF-RT , UI Framework Runtime , LOD-ANA-DES , Story Design & Visualizations , LOD-ANA-ADM , SAC Administration , How To


SAP Analytics Cloud 1.0 ; SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins 1905 ; SAP Cloud for Customer core applications all versions