2764303 - Supplier Invoice is not created from Customer Invoice due to the Error in Output of a Customer Invoice: Invalid Chanel Type Code IDX

In an intercompany scenario the following error occurs for the Output Document in the Output History of a Customer Invoice: Invalid channel type code IDX

Due to this error the corresponding Supplier Invoice is not created.

SAP Business ByDesign

1. Go to the Customer Invoicing work center.
2. In the Common Tasks, select New Manual Invoice Request.
3. Enter Account ABC (ABC represents the ID of the Account).
4. Maintain the respective data.
5. Click on the Release button.
6. Open the newly created Customer Invoice XYZ in the Invoice Documents view (XYZ represents the ID of the new Customer Invoice).
7. Navigate to the Output History tab.
   You can see that the Output Document has the status Error.
8. Click on the Error hyperlink.
9. You can see the following error:
   An output error occurred:
   Invalid channel type code IDX
   View the details and follow the steps provided to solve the error
10. Click on the Details button.
11. The following Output Error Details are displayed:
    Contact your key user to investigate this error.  When the error has been solved your key user should inform you so that you can retry outputing the document.
    /DOC/OUTPUT_MANGMT000

In the Output Channel Settings for Customer Invoice / Credit Memo of your Account Master Data of Account ABC you maintained the Output Channel the option Internal EDX not in the first position.

You need to ensure that the Output Channel option Internal EDX is on the first position in the Account Master Data.

1. Go to the Account Management work center.
2. Select the Accounts view.
3. Open Account ABC.
4. Navigate to the Communication tab and select the Collaboration sub tab.
5. Select the Business Document Name Customer Invoice / Credit Memo.
6. In the Output Channel Settings, remove all other Output Channels except for Internal EDX via the Remove button and then add them again.
7. This ensures that the Internal EDX Output Channel is on first position.  

Newly created Invoices will determine the Output Channel correctly and create the respective Supplier Invoices.

The failing message for the existing Customer Invoice cannot be resolved. However, you need to set the Output Document to successful.

1. Go to the Customer Invoicing work center.
2. Select the Invoice Documents view.
3. Open Customer Invoice XYZ.
4. Navigate to the Output History tab.
5. Select the Output Document with the status Error.
6. Click on the Set to Successful button.

You now need to create the respective Supplier Invoice manually.

This requirement has been added to the Product Backlog in order to enhance the functionality with this feature in one of the future product releases.

2911155 - How to Define Multiple Output Channels

Intercompany; EDX; IDX; /DOC/OUTPUT_MANGMT000; Supplier Invoice; Customer Invoice; Invalid channel type code IDX, multiple Output Channels, Multichannel , KBA , AP-CI-CI , Customer Invoice , AP-RC-OUT , Output Management , Problem