SAP Knowledge Base Article - Public

2764624 - Application error when access Benefits section

Symptom

When access employee Benefits section an application error is triggered with fingerprint=1f8c322e1b5a60174915bc4acf3eb6945e3b62b7

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Employee Central Global Benefits

Reproducing the Issue

  1. Go to Employee Profile
  2. Access Benefits Portlet
  3. Go to Benefits
  4. Application error is triggered with fingerprint=1f8c322e1b5a60174915bc4acf3eb6945e3b62b7

Cause

There is no value maintained for Employer Contribution Percentage into Pension/Retirement Savings Plan

Resolution

 Maintain Employer Contribution Percentage and import data

Keywords

KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions