2764706 - Mail Sent To Employee Support Channel Creates Ticket Even When The Sender Is Not Recognized

You have defined an Employee Support E-Mail channel in the system. When a mail is sent to the Employee Support channel from a sender address which is not assigned to any Employee in the system, it creates a Ticket automatically. The expectation is that such mails are routed to Unassociated E-Mails.

SAP Cloud for Customer

employee support, ticket, sender, not, email, default , KBA , email , creation , ticket , employee support , LOD-CRM-SC-EML , Email , LOD-CRM-SRP , Service Request Processing , Problem