SAP Knowledge Base Article - Preview

2764706 - Mail Sent To Employee Support Channel Creates Ticket Even When The Sender Is Not Recognized

Symptom

You have defined an Employee Support E-Mail channel in the system. When a mail is sent to the Employee Support channel from a sender address which is not assigned to any Employee in the system, it creates a Ticket automatically. The expectation is that such mails are routed to Unassociated E-Mails.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins 1911

Keywords

employee support, ticket, sender, not, email, default , KBA , email , creation , ticket , employee support , LOD-CRM-SC-EML , Email , LOD-CRM-SRP , Service Request Processing , Problem

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