Symptom
You have defined an Employee Support E-Mail channel in the system. When a mail is sent to the Employee Support channel from a sender address which is not assigned to any Employee in the system, it creates a Ticket automatically. The expectation is that such mails are routed to Unassociated E-Mails.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins 1911
Keywords
employee support, ticket, sender, not, email, default , KBA , email , creation , ticket , employee support , LOD-CRM-SC-EML , Email , LOD-CRM-SRP , Service Request Processing , Problem
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