2764713 - Downloading the resume from candidate application in bulk causes some of the file to be blank - Recruiting Management

After downloading multiple resume in bulk, all of the documents will be compressed in a zip file. Once the zip file has been downloaded, extract the resume and you will notice that some of the files are blank.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

SAP SuccessFactors Recruiting Management

1. Go to Admin Center -> Recruiting
2. Select a Job Requisition with active applications.
3. Then, select all candidate applications using the check box next to name
4. After selecting all candidate applications, hover over Action -> then, view resume. It will provide you the list of candidate resume
5. Hover over the save icon -> then select Save all resumes. It will download all the resumes and compress them in a zip file. Once the zip file has been downloaded, try to extract the document and you will notice that some of the resume are blank

The engineering team have investigated this, and determine there was an issue in the conversion process of resumes in PDF format in the back end.

A fix has been planned for the 2H 2024 release. 

In the meantime there is a Workaround: 

1. Select Multiple Candidates 
2. Click on action 
3. Click on print or save 
4. Click on save to file 
5. You will notice that all the resumes are downloaded correctly and they are not blank.

Resume, candidate, application, save, blank, empty, mass, bulk, RCM-128860 , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem