SAP Knowledge Base Article - Public

2764853 - S/4HANA Cloud: only PDF test documents are created


The S/4HANA Cloud Application "Maintain Print Queues" (Fiori Application ID: F1260) provides a possibility to create and print a test page.

When you print this test page, you notice that independently of the Print Queue's format (PCL, PostScript, etc.), you always receive the test page in PDF format.

The documents of other, "normal" applications are not affected, only the test page.


  • S/4HANA Cloud, all versions.
  • S/4HANA on-premise, and any other SAP ERP products are not affected.

Reproducing the Issue

  • Go to the "Maintain Print Queues" App (Fiori App ID: F1260)
  • Display the contents of a Print Queue
  • Press the "Create Test Page" button
  • When this test page arrives to your server / CPM for PI (Cloud Print Manager for Pull Integration), you notice that a PDF document arrives, although you have set a different Format (PCL, PostScript, etc.) in the Print Queue.


The CPM for PI (Cloud Print Manager for Pull Integration) software contains a PDF converter library which is capable of converting the PDF page to a different PDL (Page Description Language).

The CPM for PI program will handle this conversion from PDF to another PDL, so the printout itself will be fine.

For this reason the test page of the "Maintain Print Queues" App is only available in PDF, independently of the selected Format of the Print Queue.


No action is necessary.

The test page will be always created in PDF Format, and the CPM for PI software will convert it into other PDLs.

Further analysis is only needed if

  • it is noticed that said conversation does not happen, and the printer will print unreadable / code-like content
  • the Format of the "normal" application documents are different to the Print Queue's Format.


Output Management, Maintain Print Queue, Druckwarteschlangen pflegen, Druckwarteschlange, Warteschlange, Testseite anlegen , KBA , BC-CCM-PRN , Print and Output Management , BC-CCM-PRN-OM-PQ , S/4HANA Output Management Print Queues , Problem


SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions