SAP Knowledge Base Article - Public

2765150 - Sales Territory Cannot be Deleted Using Data Workbench


You are trying to delete a sales territory using data workbench but the deletion doesn't work.


SAP Cloud for Customer

Reproducing the Issue

  1. Login to the HTML5 client.
  2. Go to the Data Workbench work center.
  3. Go to the Import view.
  4. Select the radio button for Individual Object.
  5. Select Update.
  6. Go to the Insert tab.
  7. Select Sales Territory object.
  8. Select Next and browse for the file.
  9. Select Upload.
  10. Under Blank fields select Update option
  11. Click Next.
  12. Select Import.

The import is successful but the sales territories aren't deleted.


The sales territories are assigned to data e.g. accounts in the system. But sales territories that are in use by other documents cannot be deleted.


Before you are able to delete a territory itself, you need to remove the territory from related documents.

See Also

2604853 - You Cannot Delete A Territory 'Cannot Delete Territory; * Remain Assigned To It'.

2699948 - During a Territory Cleanse You Are Faced With an Error Message : "Territory can not be deleted; transaction documents are using territory " And the Action Cannot be Completed

2735885 - How to Remove Territory from Account Using Data Workbench


Sales territory, delete, data workbench, delete sales territory using data workbench, upload blank fields, territories, remove , KBA , LOD-CRM-INT-DWB , Data Workbench , Problem


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