SAP Knowledge Base Article - Public

2765179 - Login error in BOE: 'Unauthorized' in SAP Analytics Cloud (SAC) & SAP Digital Boardroom


It is heavily recommended to upgrade to LUC 3.x for Full Support and for a much simpler deployment process.

  • Below errors are observed when trying to connect to Live Universe connection in SAP Analytics Cloud (SAC) & SAP Digital Boardroom.:

    Login Fails: with error: ''failed to connect to system'' - In SAC UI
    Login error in BOE: ''Unauthorized'' - In Google Chrome debugger
    "_error": "net::ERR_CERT_AUTHORITY_INVALID" - In Fiddler traces


  • SAP Analytics Cloud 2020
  • BOE Live Universe Connect (LUC) 2.x or 3.x

Reproducing the Issue

  1. Login to SAC
  2. Go to browse & choose a story built on a model from Live Univese Connection.
  3. After entering credentials, Login Fails: with error: failed to connect to system



    • Check that the HTTPS certificate used by your data source is trusted. For more information on valid certificates for your data source, you can read the KBA 2482807.

See Also

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SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud (SAC) , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning , LOD-ANA-BR , SAC Boardroom , LOD-ANA-PR , SAC Predictive , Problem


SAP Analytics Cloud 1.0