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SAP Knowledge Base Article - PreviewSymptom
You have an Activity Planner configured to assign Tasks and Surveys based on the Organizational Unit XYZ (XYZ represents the name of the Organizational Unit), however, the Account XYZ (XYZ represents the name of the Account) is assigned to a higher level of the maintained Organizational Unit configured in the Routing rule and you expect the system to consider and assign the desired Tasks and Surveys.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Activity Planner ; Organizational Unit ; Parent Unit ; Routing Rule , KBA , LOD-CRM-ACT , Activities , LOD-CRM-ACT-ROT , Activity Routing , LOD-CRM-PM-SLS , C4C Product Management - Sales , How To
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