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SAP Knowledge Base Article - PreviewSymptom
You are creating a Ticket and when searching for Service Technicians on the value help, you can see more values than expected and configured on access restrictions.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Service Agent ; Employee ; Access Restriction ; Service Technician ; Ticket , KBA , LOD-CRM-EMP , Employee , How To
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