SAP Knowledge Base Article - Preview

2765281 - Access Restrictions for Service Technician Not Working

Symptom

You are creating a Ticket and when searching for Service Technicians on the value help, you can see more values than expected and configured on access restrictions.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Service Agent ; Employee ; Access Restriction ; Service Technician ; Ticket , KBA , LOD-CRM-EMP , Employee , How To

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