SAP Knowledge Base Article - Public

2766299 - The Report File {0} was not found on the server validation error

Symptom

  • Report file is not found on the server or is purged.
  • Unable to download a report due to the following error:

Validation Error - You must correct the following error(s) before proceeding: The Report File {0} was not found on the server. It may have been purged.

error_report_file.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Log in as a Learning admin > Go to Reports > Navigate to the "Report Jobs" tab > Under "Actions", click "Download".

Cause

The "Report_System" configuration is not configured accordingly to the desired number of days after which background reports should be removed from storage, thus report file has been purged.

Resolution

  1. Learning admin side > System Administration > Configuration > System Configuration >
  2. Look for "REPORT_SYSTEM" > Edit the system configuration:

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  1. Search for "asyncStorageTTLDays=" and change the number to the desired number of days after which background reports should be removed from storage >

Note: For example, if you set "asyncStorageTTLDays" to 90, then SAP SuccessFactors Learning purges background reports (and the data that was reported) that are older than 90 days.

  1. Apply Changes:

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See Also

Purging SAP SuccessFactors Learning Background Reports Automatically

Keywords

lms, learning, purged, purge, report, store, number, day, storage, report_system, server, not, found, file, download, error, unable , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions