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2766312 - Upgrading or onboarding an Agentry application - 'User is already logged in on another device' or 'No Business Logic' or users are not connected to SMP 3.0


  • During onboarding or synching the device to the backend (or SMP 3.0 or CPms) to retrieve the new upgraded Agentry data (definition or a new version of Work Manager or Inventory Manager or others), users are getting the following errors:

    'User is already logged in on another device'


    'No Business Logic'

  • What could be the root cause why this happens?
  • Users are not connected to the SMP 3.0 cockpit - why is that?



  • SAP Mobile Platform 3.0 SP14 or higher (including SMP 3.1)
  • SAP Mobile Platform SDK 3.0 SP0 or higher (including SMP SDK 3.1)


SAP Mobile Platform 3.0 ; SAP Mobile Platform 3.1 ; SAP Mobile Platform SDK 3.0 ; SAP Mobile Platform SDK 3.1


"Agentry client disconnected","SAP Work Manager not connected to the server","SMP 3.0 Cockpit disconnected users","No Business Logic","Agentry upgrade","Agentry not downloading definition","Error when downloading definition in Agentry","User is already logged in on another device","reset does not fix Agentry loading", "Agentry Work Manager fails loading definition" , KBA , MOB-ONP-AGS , SAP Mobile On Premise Agentry Server , MOB-SDK-AGC , SAP Mobile SDK Agentry Clients , Problem

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