SAP Knowledge Base Article - Public

2766458 - It is not Possible to Suppressed A Standard Message


A C4C error or warning message cannot be suppressed or edited from within the business configuration.


SAP Cloud for Customer

Reproducing the Issue

In this example we are looking at the BO Tickets, however, the same may apply for other business objects, such as Opportunities, Sales Quotes, etc. 

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view and click Open Activity List.
  3. Search and open fine tune activity name Tickets for Customer Support.
  4. Click hyperlink Message Severity Configuration.

Here you can see there are only few standard sap messages which can be suppressed. The particular message you are looking for is not available.


Not all standard SAP delivered messages are available to be suppressed.


If you would like this standard SAP message to be enable within the Business Configuration, please address your requirement to Product Management via SAP Influence Forum.

Please note that it is not possible for our Support Team to provide you additional information regarding the availability of this feature in a future release.


Ticket, Suppressed Message, Opportunity, Fine Tuning, Business Configuration, Message Severity Configuration, Expected revenue start date, must not be after exp. rev. end date , KBA , message severity , LOD-CRM-SRP , Service Request Processing , LOD-CRM-OPP , Opportunity Management , Product Enhancement


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions