Symptom
Candidate deletes his Candidate Profile, however the Application was not moved to a disqualification status which should be the expected behavior.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Find the Candidate Profile which has been deleted to make sure the profile was indeed excluded.
- Go to the Job Requisition that the candidate has applied before.
- Check if the Application was moved to a disqualification status.
Cause
A possible cause will be if the system has multi-stage enabled, when an Application has a required field that was not filled by the candidate or any operator, the Application will not be moved to the next status since these required fields are missing and the application will be stuck until the information is provided. The system will not be able to move the application to a disqualification status if the candidate deletes his candidate profile and there are missing required fields in the Application.
Resolution
As of the 2311 Release these applications can now be anonymized using the feature Anonymize Disqualified Applications for Anonymized Candidates.
For steps on how to anonymize the application please follow the KBA below:
2670133 - Anonymize Candidate Profiles Feature - Recruiting Management
See Also
2722938 - Application is not anonymized when candidate profile deleted by candidate via external career site
2670133 - Anonymize Candidate Profiles Feature - Recruiting Management
Keywords
Application Not Being Moved, Disqualification Status, Application Stuck, permission, required fields , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem