SAP Knowledge Base Article - Public

2766945 - Logo Token is Not Getting Resolved When the Offer Letter is Print as PDF - Recruiting Management


[[LOGO]] and [[MICROSITE_LOGO]] tokens are not getting resolved when the Offer Letter is being printed as PDF.


 SAP SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

  1. Open the Job Requisition, select a candidate in Offer Status
  2. Open the Application, click on Take Action and Offer Letter
  3. Select the template which has a logo token
  4. Click on Preview and Print as PDF


There is no restriction for use external (non-SF-hosted) image url's for in the system, as long you use the absolute url. However, it could be possible that when printing the Offer Letter as PDF, the system will not resolve the token and the image will not appear, since a few external url's are not supported by out PDF compiler.


Open a ticket to Product Support, provide the logo image and request to have to hosted within SuccessFactors servers. Replace the external link for the internal one and check if the logo will be resolved.

See Also

2089552 - Printing: Logos or Images Not Appearing in the PDF Printout of a Form - Platform


[[LOGO]], [[MICROSITE_LOGO]], Offer Letter Logo, Missing Logo, Blank Logo, Logo Token , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions